SVHS increases performance by 40 % for gas inspections

Logo for Severn Vale HousingManaging annual Gas inspections is a critical job for Social Landlords. Just missing one property can result in heavy penalties by the Homes and Communities Agency. Severn Vale Housing Society, based in Gloucestershire, has completely overhauled its gas servicing procedure by buying in to the Connect Gas servicing module.

Severn Vale Housing’s Asset and Commercial Director Mike Craggs said: “We decided to invest in the Connect Gas servicing module to make efficiencies in our gas servicing process. We are now doing more jobs per day.  Instead of carrying out five, we are now carrying out seven and we are aiming for eight. All the certificates are in an electronic format and all the communication with our customers is tracked. It gives me, as director, a real sense of security for our customers”.

So how can they increase the number of job by 40%?

Liz Ryder who manages the gas inspections day to day explains:

“We now have accurate timings for the inspections. We used to schedule an hour and a half for an inspection, but now we can do it in 30-40 mins. The scheduling is so efficient.

“It now takes me five minutes to schedule in 150 jobs. It used to take me hours! Looking at different diaries in Outlook, calling the customers, scheduling the engineers and confirming the appointments. Now it’s just the click of a button, and the system schedules the jobs in areas, so I don’t have to go into the system to check the location of each job to make sure that we cut down on travel.

“All the communication with the customer is tracked from start to finish. Every customer gets a text reminder, automatically, a week before their appointment. At the end of it, I have an electronic version of the gas certificate, complete with all the information.

“We used to have to check all the certificates because the engineers forgot to tick a box or a signature. Now they can’t complete the job without filling in all the fields.

“Another aspect of the system is that the inspection is preloaded with the appliances installed in the property This makes it so much quicker. We can become even more efficient by adding checks for other assets, such as smoke alarms and CO2 monitors while our engineers are on site.

“I have a complete overview of all the communication with our customers. The automated text message reminders have made a huge difference to our job completions. All of that information is linked back to our asset management system, Keystone. Connect Gas is really helping to keep our asset register up to date.”

 

If you want more information on our Gas Servicing module, please email cecilia@telecetera.co.uk