Services
The service sector is booming as more and more people realise the benefits of moving their maintenance and repair operations to outside contractors. As such, contractors are finding it more difficult to compete and so they must become more efficient.
It's a fundamental law of economics that people want more for less and so as a service provider you are going to have to over deliver if you want to keep your customers happy. As more and more organisations rely on their infrastructure to keep the cash flowing - every minute lost can mean a hit to the bottom line.
What if you could operate at such efficiency? What if you could take on more clients with tighter deadlines and budgets yet still be on time, every time and make good profits?
Do any of these things happen in your organisation?
Does admin take days to sort out? Paperwork takes up all your time? Can't handle more contracts because of the administration burden?
These are pretty common in organisations that are wanting to grow. They actually cannot expand because the cost of solving these problems can outweigh the benefits from taking on new customers. Old customers suffer through lack of support and cash flow is affected.
Disparate, non-compatible technology?
Systems evolve over time and very often you discover new applications being implemented at a department level because they are the best in class - except they don't talk to each other. Usually this means reverting back to paper systems and this results in lost information, wasted time and again, more cost.
Cashflow suffering because of invoicing being late?
Waiting for all the paperwork to be done before you can invoice is costing you money. Every hour spent chasing documents is wasting time, money and not getting the invoice out to the customer.
Most companies live with these issues every day and only decide to do something when it's too late or when a customer complains. If you really want to provide a first class service and reduce costs too, consider Connect from Telecetera.
Connect enables you to bring all your systems together so they intelligently interact and reduce downtime. You can create instant bill of materials, create an invoice instantly and gain signatures at the point of contact - no longer do you need to despatch paperwork for authorisation.
Health and Safety compliance for you and your customers becomes a breeze with no missed inspections, full safety reports and repair estimates being created in minutes, not days.
Quotations can now be created based on real world experience of actual situations so you never under-value a job.
How Connect helps with training
By analysing the time spent on a job by different operatives, you can tell exactly who the best people are for the task and deploy them when necessary. Even better, you will now have knowledge of training gaps which you can target exactly rather than having to send your entire workforce on training that some might feel is unnecessary.
More efficient repairs
If you cover a wide area and have staff situation all over the country, it is absolutely essential that you send the right person to the right place at the right time. With integrated GPS functionality you can direct your nearest member of staff with the correct tools and skills to complete the job first time.
Connect really does enable your workforce to operate at full efficiency and at greater capacity. It typically achieves 30-40% savings in the first year and in some companies, much more. To find out how it can help your company excel, contact us or call us on
