Connect Manager
Who Is It For?
Office teams who want visibility and control over field operation. Use Manager to handle and update jobs for mobile workers, organise and monitor schedules, arrange customer appointments, create SMS reminders and a whole lot more.
Why Would You Need It?
The typical Connect usage scenario is an existing host system that enters jobs and processes finished jobs, with Connect handling all the possible complications (missed appointments, multi-person and/or multi-visit jobs etc.) in-between.
Connect Mobile
Who is it for:
Engineers, operatives, sales reps, anyone whose job involves more time out of the office/depot that inside.
Why would you need it?:
To put the same information of the hands of both the office team and the field team. All your teams are instantly informed of the work being done, and can communicate with each other in seconds.
Connect Netbook
Who Is It For?
Operatives who need a bit more control, and more detail, about their apppointments and jobs. Often used by Technical Officers, who have more varied and complex jobs.
Why Would You Need It?
Connect Netbook is Connect Mobile running on a desktop Windows Operating System, allowing the Connect software to be utilised where a larger screen and more useable keyboard are essential to the user.
Connect Contractor
Who Is It For?
Companies who outsource work and jobs.
Why Would You Need It?
Connect Contractor allows you to have the same real-time information when working with contractors. There is no paperwork between your team and the outside team; all communication is dynamic and in real-time, allowing you to have the same information you would have if it was your team doing the job.
Connect Panic
Who Is It For?
Everyone who cares about the safety of their operatives, particuarly those working alone in dangerous or hostile environments.
Why Would You Need It?
Satisfying Health and Safety concerns is one dimension to Connect Panic. However, its real attraction is the amount of options you have to monitor your operative’s safety. Connect Panic operates on demand, the user signals that assistance is required. Connect Protect operates actively; operatives are required to confirm they are ok within defined intervals.
Connect Timesheets
Who Is It For?
Managers who wish to see staff attendance in real time.
Why Would You Need It?
Connect records events in real time, and often that data is very raw. Connect Timesheets allows managers to view & process manageable information. All time throughout the day is accounted for allowing managers to account consistently and accurately for each working day. Managing traditional timesheets is very time consuming. Don’t be a timesheet victim!
Connect Audit
Who Is It For?
Essential for local IT support to investigate any warnings or errors that take place anywhere in the Connect System.
Why Would You Need It?
Very extensive error handling and logging has been built into every part of Connect, and whilst this means that nothing goes untraced, there is a very large – but managed – amount of data to go through to examine any issues that arise. Connect Audit is a GUI application that provides pinpoint access to the underlying data.
Connect Reports
Who Is It For?
The management team, giving unprecedented visibility and control.
Why Would You Need It?
To see exactly what is going on in your business. Customised for you, Connect Reports gives numerical and visual representations of how your business is performing, from ineffcicent travelling to continuously unreliable hardware.
Connect Templates
Who Is It For?
The skilled IT team. This allows editing the forms that appear on the PDA.
Why Would You Need It?
If you regularly need to change your forms, Connect Template Editor is essential. It gives you the power to customise the forms on the handheld as you need to.
Connect Export
Who Is It For?
Primarily for contractors. Essential for those who wish to keep on top of finances and invoices at all times.
Why Would You Need It?
Connect Export means you can invoice as soon as the job is completed. No more waiting for paperwork to arrive to know what you have spent, and what will be coming in; all the information is ready for you the moment the job is complete.
Connect Exchange
Who Is It For?
Anyone with an existing computer system in place.
Why Would You Need It?
Connect Exchange is the customisable interface between your existing software systems and Connect, and additionally may be developed to provide additional functionality (invoices issued immediately, signed job sheets emailed to customers etc.).
Take the Tour!
Functionality – At a Glance
Scheduling & appointment management |
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| - Scheduling optimisation: job type, skillset, availability, location & cost | |
| - Travel time optimisation & control | |
| - Flexible job control: rescheduling, multi period, duration | |
| - Diary management | |
| - Automated SMS reminders | |
| - Automated appointment letters | |
| - Address validation: Afd Postcode Plotter | |
| - Map view through Microsoft Map Point | |
Location monitoring |
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| - Dual tracking mode: operative & vehicle | |
| - Route & mileage management | |
| - Congestion charge alerts & monitoring | |
Job management |
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| - Multiple job types: Works orders, R & M, Gas, Electric, Inspections, Surveys, Sales calls, Quotes… | |
| - Voids management module | |
| - Customisable job templates | |
| - Job monitoring & escalation | |
| - Automated job despatch | |
| - Sketching and planning tool | |
| - GIS module & mapping functionality | |
| - Project management | |
Internal messaging |
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| - Unlimited length messaging functionality | |
| - Reply & read receipt notification | |
| - Message alerts | |
Mobile functionality |
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| - Multiple diary view | |
| - Job escalation alerts | |
| - H & S risk alerts | |
| - Integration to TomTom | |
| - Easy to use job completion forms: drop down, tick boxes, free text…. | |
| - Ability to include photos & sketches in jobs | |
| - Digital signature capture | |
| - Easy to use contact tool | |
| - Integration to back office: Stock & parts lookup | |
| - Mobile printing | |
| - Van stock and replenishment control | |
| - Supplier order functionality | |
Lone worker protection |
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| - Panic button for mobile users | |
| - Alert management including audible alarm | |
| - SMS alert for managers | |
Data & information control |
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| - Integrates to existing back office system | |
| - Real time communication via GPRS | |
| - Report functionality | |
| - Timesheet information collection | |
| - Job information analysis | |
| - Job costing and materials | |
| - Van stock control | |
Document and form management |
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| - Functionality to handle forms such as work permits in the field | |