So why is it that so many organisations seem to have problems with staying connected with their field teams even if they use mobile technology?
We have put together a short video that aims to explain why some mobile workforce or field service solutions work better than others when mobile network performance dips. Many people assume all solutions work the same way but they don’t and this can be the difference between mobile workers being able to continue their work or not.
So why not take a look?
Introducing a mobile workforce management system can be a positive change that initiates a series of benefits to your business, whether return on investment, better customer service or more efficient working – the list goes on. But be under no illusion, it is also one of the biggest cultural changes that you will ever instigate during your working career.
It’s a big statement – and a bold one – and you may be umming and ahhing about whether it’s the right solution for you.
If you embrace it and manage the change effectively, it will give you the results you’re after and a lot more.
It’s about the software
Yes, you will want to swipe, touch, scroll and discuss hardware with different suppliers but rest assured that there is plenty of hardware out there that will do what you want/need.
Get the software right first.
It needs to be easy to use, handle all the information that you will need to manage the work and be flexible. Visibility & control in the office.
Involve your teams – all of them
You will need to involve the following 5 teams:
- - Operations;
- - Mobile team;
- - IT;
- - Finance;
- - and of course your Execs; they ultimately will make the decisions.
Our advice? Don’t just concentrate on your mobile teams – the majority of cost savings that you are looking for won’t come from them, but from the efficiencies gained in the office.
What is your process now? Will it need to change?
Don’t be frightened of being bold.
The software that you implement should follow your operational processes, but there will be changes. Companies usually focus on the job that needs to be done in the field. Usually there is lots of other information that they collect; time sheets parts used, customer satisfaction surveys, expense sheets, risk assessments, photos… Your mobile solution should be able to handle all of it.
Talk to your software provider; ask questions
It surprises me how often software is presented as complicated and difficult. We in IT are guilty of making people feel stupid when they ask questions about connectivity, data and links to existing systems etc. Ask about what the system will do for you in business terms. And be particular about the specialism of mobile systems. If you want it to handle a lot of your data – you want it to be robust.
What about the money?
There is a saying – ‘spend money, to make money’ and it may not be true in every case.
But if a system will make your operation more efficient and improve the service delivery – then it’s worth considering the investment.
You can expect:
- – Less time spent on admin, no time spent preparing paper packs or updating back office systems;
- – Faster communication between teams: instant updates sent through to the field teams’ devices;
- – More confidence in the quality of data recorded on site – all information complete and validated;
- – Efficient scheduling: the right team with right skills in the right location, within the target date and time.
Once in place – manage it
It won’t run itself. You need to manage, tweak, follow up - and have regular project meetings with your software provider who should there to support you…
If you want reliable advice – without the sales pitch, please give me a call on 01905 612220!
We are really excited about Connect Mobile for Android and just wanted to share a quick preview with you. Here is is on our new Nexus 7…
This year we’re saving the stamps and donating to St Paul’s Hostel in Worcester for the homeless.
As we look forward to the New Year, we’d like to thank-you for all your support in 2012 and hope to see you at our upcoming events in 2013, which will see the launch of two exciting new products from Telecetera.
Christmas Opening Times
The Telecetera office will be closed from 24th December 2012 – 2nd January 2013, but we’ll be keeping an eye on our support email throughout the holiday period.
Best wishes from all of us at Telecetera.
Here is a short video of our event earlier this year. Details of Smart mobile IT 2013
Telecetera are very excited to announce that Connect has been carefully selected by Cheltenham Borough Homes (CBH) as their mobile workforce management system.
It is a decision that we are extremely pleased with, having been selected by a 3-star organisation that has already won awards for their exceptional services and excellent prospects for the future.
This is an exciting opportunity for us at Telecetera as new partnerships bring new challenges and new triumphs. We are looking forward to working alongside CBH as this will enable us to continue to develop our product even further whilst meeting the needs and requirements of our new customer.
We are very proud of our ability as a mobile software provider to adapt and tailor our product in order to give our customers what they need. This was a significant factor for CBH when it came to selecting a mobile workforce management system and so we were delighted to find that they considered us the best fit for their company.
The introduction of Connect will provide CBH with better communication and better access to information which will lead to a dramatic increase in efficiency and, consequently, this can only enhance and build on CBH’s reputation in customer service.
We look forward to working with CBH in the future and are excited by what we can and will achieve together.
Visit us again in 6 months time to discover the fantastic results we will achieve in our new partnership
- automatic restarts after the settings have been updated.
- improvements to formatting the text in Connect Template Forms.
- Notifications are handled more robustly.
- “Reset Company db” is only enabled if company databases are present.
- User Protection has been improved.
How can we make Worcestershire a more attractive place for businesses? We need the right infrastructure, affordable offices andÂ – above all – skilled staff. It doesn’t help the region that about 90% of graduates actually leave the area after graduation to find work.
Tony Hyde outlined the vision of the LEP for Worcestershire (Local Enterprise Partnership) at an excellent HAWCE event yesterday evening hosted at Thomas Vale’s offices in Stourport. The LEP structure aims to bring together the business community, the councils, the voluntary sector and the trade organisations on a local level, to encourage investment. We need to create more job opportunities and if you feel passionate about Worcestershire why not get involved – go to the Worcestershire LEP website to see how this may benefit you and your business.
We want it to be quick and easy to train new mobile teams to use the Connect software. Nicky Cohen at Mouchel started with a new team this week and this is her feedback:
“All has gone really well this week, the PDAs have worked brilliantly, and everyone is picking it up really quickly and generally all fantastic!
Couldn’t have gone better. Thank you everyone.”
It doesn’t have to be difficult!