Connect Blog
Ian Thornton (Mouchel)
Ian is a Business Development Engineer at Mouchel. Ian has worked at Mouchel for 6 years, and provides technical support for different projects. He checks what the technical requirements are for different projects, then makes sure he can …
May 31, 2011 Tags: connect, ian thornton, mouchel, user diaries
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Handling Multi-Visit Jobs
We learned pretty early on that a lot of jobs, particularly in Housing, ended up being more complex than “send operative, job done”. There are all sorts of reasons for multiple visits to the same property, but each one requires more organisation. This blog is about how Connect handles …
May 31, 2011 Tags: connect, developer diaries, diary, housing, pre-inspections
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Scheduling & Appointing
The first thing we had to accept was that scheduling and appointing mean different things to different people. From our customers, we learnt:
Appointing is the commitment that work will be done within a certain timeframe. Your staff want to know when to go, and the customer wants to know when …
Read MoreMay 31, 2011 Tags: appointing, connect, developer diaries, diary, sheduling
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