Telecetera Connect: In the field, on the road, across the UK and beyond!
In many sectors across the UK and further afield, companies rely on Telecetera’s mobile workforce management solutions.
They’ve learned that they can trust us, both for the robust telecoms architecture that’s at the heart of our product line-up and for the inbuilt configurability which enables us to fine-tune a Connect solution to their unique requirements.
Wondering how Telecetera Connect might work for you? Scan the ‘micro-case-histories’ below. You’ll likely find a Telecetera customer with a business that looks pretty much like yours.
We have successfully delivered the connect solution in the following sectors:
Buildings & Construction contractors – Repairs & maintenance
Social housing – Repairs & maintenance management
Pest control – Ad hoc and planned services
Telecoms – Installation & maintenance
Interior Landscape – Fully managed asset installation & servicing
Portaloo rental – Temporary on-site serviced facilities
Audio media – On-site software installation
Mining – Industrial on-site servicing & repairs
Catering – On-site machine servicing & repairs
Utilities & highways – Water leakage detection & metering services
Refrigeration – Installation and maintenance
CCTV – installation and maintentance
REAL WORLD CASE STUDIES
‘We looked at various products and Connect fitted most of our needs. Now we have a close relationship with Telecetera that allows both companies to develop. Our Goal was efficiency in the field, we needed to be able to track and monitor our Customers’ SLAs and also field requirements.
We feel a very important aspect of Connect is that the 200 strong field staff enjoy the product and find it easy to use.”
SR. Technical Services Manager, Daisy Group Technology
“I have seen many and varied systems. Most of the systems are created in house by the companies that supply the original Housing Management Systems. This means that the programmers are usually very good at housing and repairs solutions, but in the case of Mobile are only doing it, as an add on to the main system.
Telecetera are a team dedicated to mobile that’s it, just Mobile! This means that they concentrate on solutions and making integration with the many systems out there smooth and seamless. “
SC, Operations Director, Property, SHAL Housing
“The Connect system has significantly streamlined our office and site activities, making huge savings in both time and cost.
The organisation and monitoring of site work is so much more efficient and the ease of data transfer, both into the system and exporting results for analysis is superb.”
NL. Senior Engineer, Mouchel
“In 2010 it felt like every other call was a customer chasing a repair, which wasted our customers time, put avoidable pressure on our staff and resources.
Connect helped prevent these avoidable calls and increased our call answering times, reduced our abandon rate and allowed the customer service team time to take on new work due to the time savings.”
DK, Customer Service Manager, SVHS
“It’s time in the office that has been the huge saving – updating all the spreadsheets took a lot of time.
Now the office team has more free time to do other things such as contacting customers and marketing. It has taken a lot of paperwork off them and they now manage to catch up, even in a busy period.”
AH, Managing Director, AndyLoos