Visibility and Control with Connect
We provide the Connect mobile workforce management system to a range of sectors and organisations: Social Landlords, Contractors & Service Providers, FM companies and Utilities. Connect is easily configured to suit your processes to increase efficiency, reduce costs and improve customer service.
Connect handles all types of Jobs in the field from Work Orders to H & S forms and Stock Orders. It also enables you to collect different types of information: take photos, draw sketches, mark GPS locations, include customer signatures and attachments.
And in the back office – use Connect Manager for Scheduling & appointing, Job escalation and control. All linked to your existing back office system, if you want.
Telecetera 2012 Regional Work Groups
Click on your sector below:
Focus on Contracted Service Providers & Clients In Utilities, FM & Highways
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Functionality – At a Glance
Scheduling & appointment management |
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| - Scheduling optimisation: job type, skillset, availability, location & cost | |
| - Travel time optimisation & control | |
| - Flexible job control: rescheduling, multi period, duration | |
| - Diary management | |
| - Automated SMS reminders | |
| - Automated appointment letters | |
| - Address validation: Afd Postcode Plotter | |
| - Map view through Microsoft Map Point | |
Location monitoring |
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| - Dual tracking mode: operative & vehicle | |
| - Route & mileage management | |
| - Congestion charge alerts & monitoring | |
Job management |
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| - Multiple job types: Works orders, R & M, Gas, Electric, Inspections, Surveys, Sales calls, Quotes… | |
| - Voids management module | |
| - Customisable job templates | |
| - Job monitoring & escalation | |
| - Automated job despatch | |
| - Sketching and planning tool | |
| - GIS module & mapping functionality | |
| - Project management | |
Internal messaging |
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| - Unlimited length messaging functionality | |
| - Reply & read receipt notification | |
| - Message alerts | |
Mobile functionality |
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| - Multiple diary view | |
| - Job escalation alerts | |
| - H & S risk alerts | |
| - Integration to TomTom | |
| - Easy to use job completion forms: drop down, tick boxes, free text…. | |
| - Ability to include photos & sketches in jobs | |
| - Digital signature capture | |
| - Easy to use contact tool | |
| - Integration to back office: Stock & parts lookup | |
| - Mobile printing | |
| - Van stock and replenishment control | |
| - Supplier order functionality | |
Lone worker protection |
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| - Panic button for mobile users | |
| - Alert management including audible alarm | |
| - SMS alert for managers | |
Data & information control |
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| - Integrates to existing back office system | |
| - Real time communication via GPRS | |
| - Report functionality | |
| - Timesheet information collection | |
| - Job information analysis | |
| - Job costing and materials | |
| - Van stock control | |
Document and form management |
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| - Functionality to handle forms such as work permits in the field | |